Vraj Desai

Hi There,
I'm Vraj Desai

I am an

About Me

About Me

I'm Vraj

IT Support Engineer | Apple-Trained | CCNA 2026 | MS-365 Certified

I fix things, build things, and automate things that used to take people hours.6+ years in IT support on the floor at Apple, keeping a 45-device retail estate running at Sainsbury's, and now out in the field with Pomeroy Technologies in Cork. I've handled everything from a dead POS terminal in a store serving 10,000 customers a week to complex macOS migrations with zero data loss. CCNA certified. Microsoft 365 Endpoint Administrator certified. Comfortable in a server room, on a client site, or deep in a ServiceNow queue.Outside of work I build AI automation pipelines using N8N, Grok AI, and Airtable — because the best IT engineer is the one who makes themselves harder to replace.

email : vrajdesai10@gmail.com

place : Cork,Ireland

Skills & Abilities

Cisco Networking Cisco Networking (CCNA)
SLA Active Directory & Azure AD
Root Cause Analysis ITIL & Service Desk
No-Code AI Tools N8N Automation
Grok AI Grok AI Integration
Airtable Airtable
Customer Engagement Microsoft 365 Admin
ServiceNow ServiceNow
Windows Server Windows Server 2019/2022
Data Analysis Data Analysis
Python Python
GitHub GitHub

My Education

Education is not the learning of facts, but the training of the mind to think.

MSc International Business Management with Data Analytics

University of Bedforshire | Luton, England

Graduated : 2024

BA (Hons) Business & Management

University of the west of England | Bristol, England

Graduated : 2022

Projects

Projects

Academic, personal, and live automation projects.

🤖
LIVE · ITsupport_VD_Bot

AI-Powered IT Support Ticket Automation

Live N8N workflow using Grok AI to classify IT support tickets by severity (Low/Medium/High), auto-log to Airtable, and send real-time Telegram notifications — full ticket lifecycle from intake to resolution. 20+ real tickets processed.

N8N Grok AI Airtable Telegram Bot ● Live
📡
LIVE · SystemMonitor_VD_Bot

Automated System Health Checker

Real-time website monitoring with instant Telegram DOWN/RECOVERY alerts, Airtable incident logging, and a daily automated health digest — two live N8N workflows with custom JavaScript processing. 12+ incidents tracked.

N8N JavaScript Airtable HTTP Monitoring ● Live

Customer Churn Prediction

Developed a Customer churn predictor web app, that predicts whether a customer is likely to stop using a company's services based on historical data. Designed for Telecommunication companies but adaptable to other industries.

AI Loan Pre-Screener

A loan pre-screener app that predicts the likelihood of a loan applicant getting approval based on their personal, financial and credit details.

AI Property Value Estimator

A property value estimator app that lets you enter a few details about the property and evaluates the price of the property.

Demand Forecasting Dashboard

The dashboard provides a comprehensive view of historical sales performance, customer insights, and future demand forecasts.

Experience

IT Support Specialist

Pomeroy Technologies | Cork,Ireland

March 2026 – Present

IT Support Specialist

Apple | London

Aug 2025 – Jan 2026

IT Systems Support

Sainsbury's | London

Nov 2019 – March 2026

Junior Data Analyst

Bluegrey Technologies | London

June 2019 – Sep 2019

Junior Data Analyst

Etech Global Services | Gujarat

Oct 2016 – May 2019

Certifications

Certifications

Some of my key certifications in various fields.

Contact

Contact Me

Below are the details to reach out to me!

Address

Cork, Ireland

Email Address

vrajdesai10@gmail.com

Download Resume

HERE